This open book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales.After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
This open book is licensed under a Creative Commons License (CC BY). You can download Service Design Capabilities ebook for free in PDF format (2.3 MB).
Service Design Capabilities
Business and Management
This free book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborativ...
First IFIP International Cross-Domain Conference, IFIPIoT 2018, Held at the 24th IFIP World Computer Congress, WCC 2018, Poznan, Poland, September 18-19, 2018, Revised Selected Papers...
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