This open book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales.After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
This open book is licensed under a Creative Commons License (CC BY). You can download Service Design Capabilities ebook for free in PDF format (2.3 MB).
Business and Management
This free book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborativ...
First IFIP International Cross-Domain Conference, IFIPIoT 2018, Held at the 24th IFIP World Computer Congress, WCC 2018, Poznan, Poland, September 18-19, 2018, Revised Selected Papers...
This book addresses the issue of diffusing sustainable energy access inlow- and middle-income contexts.
Access to energy is one of the greatest challenges for many people living in low-income and developing contexts, as around 1.4 billion people lack access to electricity.Distributed Renewable Energy systems (DRE) are considered a promising approa...
You've built web sites that can be used by humans. But can you also build web sites that are usable by machines? That's where the future lies, and that's what RESTful Web Services shows you how to do. The World Wide Web is the most popular distributed application in history, and Web services and mashups have turned it into a powerful distributed co...
Can a system be considered truly reliable if it isn't fundamentally secure? Or can it be considered secure if it's unreliable? Security is crucial to the design and operation of scalable systems in production, as it plays an important part in product quality, performance, and availability. In this book, experts from Google share best practices to h...
With the ascent of DevOps, microservices, containers, and cloud-based development platforms, the gap between state-of-the-art solutions and the technology that enterprises typically support has greatly increased. But as Markus Eisele explains in this O'Reilly report, some enterprises are now looking to bridge that gap by building microservice-based...