The Future of Service Post-COVID-19 Pandemic, Volume 1

Rapid Adoption of Digital Service Technology

by Jungwoo Lee, Spring H. Han

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Book Description

This open book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

This open book is licensed under a Creative Commons License (CC BY-NC-ND). You can download The Future of Service Post-COVID-19 Pandemic, Volume 1 ebook for free in PDF format (4.5 MB).

Book Details

Subject
Business and Management
Publisher
Springer
Published
2021
Pages
232
Edition
1
Language
English
ISBN13
9789813341258
ISBN10
9813341254
ISBN13 Digital
9789813341265
ISBN10 Digital
9813341262
PDF Size
4.5 MB
License
CC BY-NC-ND

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