Computer ScienceScience & MathematicsEconomics & FinanceBusiness & ManagementPolitics & GovernmentHistoryPhilosophy
Models, Methods and Tools for Product Service Design
This free book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborativ...
Multilevel Modelling for Public Health and Health Services Research
This book is a practical introduction to multilevel modelling or multilevel analysis (MLA) – a statistical technique being increasingly used in public health and health services research. The authors begin with a compelling argument for the importance of researchers in these fields having an understanding of MLA to be able to judge not only the g...
RESTful Web Services
You've built web sites that can be used by humans. But can you also build web sites that are usable by machines? That's where the future lies, and that's what RESTful Web Services shows you how to do. The World Wide Web is the most popular distributed application in history, and Web services and mashups have turned it into a powerful...
The Future of Service Post-COVID-19 Pandemic, Volume 1
This open book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics ...
Disrupting Finance
This open access Pivot demonstrates how a variety of technologies act as innovation catalysts within the banking and financial services sector. Traditional banks and financial services are under increasing competition from global IT companies such as Google, Apple, Amazon and PayPal whilst facing pressure from investors to reduce costs, increase ag...
Planning for Ecosystem Services in Cities
This book presents current knowledge about ecosystem services (ES) in urban planning, and discusses various urban ES topics such as spatial distribution of urban ecosystems, population distribution, and physical infrastructure properties. The book addresses all these issues by: i) investigating to what extent ecosystem services are currently includ...
New Frontiers in Social Innovation Research
Interest in social innovation continues to rise, from governments setting up social innovation 'labs' to large corporations developing social innovation strategies. Yet theory lags behind practice, and this hampers our ability to understand social innovation and make the most of its potential. This collection brings together work by leadi...
Autonomous Control for a Reliable Internet of Services
This free book was prepared as a Final Publication of the COST Action IC1304 "Autonomous Control for a Reliable Internet of Services (ACROSS)". The book contains 14 chapters and constitutes a show-case of the main outcome of the Action in line with its scientific goals. It will serve as a valuable reference for undergraduate and post-grad...
Weather & Climate Services for the Energy Industry
This book showcases the burgeoning area of applied research at the intersection between weather and climate science and the energy industry. It illustrates how better communication between science and industry can help both sides. By opening a dialogue, scientists can understand the broader context for their work and the energy industry is able to ...
Designing Sustainable Energy for All
This book addresses the issue of diffusing sustainable energy access inlow- and middle-income contexts. Access to energy is one of the greatest challenges for many people living in low-income and developing contexts, as around 1.4 billion people lack access to electricity.Distributed Renewable Energy systems (DRE) are considered a promising approa...
Ecosystem Services for Well-Being in Deltas
This book answers key questions about environment, people and their shared future in deltas. It develops a systematic and holistic approach for policy-orientated analysis for the future of these regions. It does so by focusing on ecosystem services in the world's largest, most populous and most iconic delta region, that of the Ganges-Brahmaput...
Urbanization, Biodiversity and Ecosystem Services: Challenges and Opportunities
To understand how the world's ecosystems are changing we need to understand cities, and to create better cities we need to understand the ecosystems they depend on. The failure of most markets, government policies and even urban studies to take these relations into account has put cities, and increasingly the whole world, in a difficult positi...
Disability and Vocational Rehabilitation in Rural Settings
This first-of-its-kind textbook surveys rehabilitation and vocational programs aiding persons with disabilities in remote and developing areas in the U.S. and abroad. Contributors discuss longstanding challenges to these communities, most notably economic and environmental obstacles and ongoing barriers to service delivery, as well as their resilie...
Regulating Content on Social Media
How are users influenced by social media platforms when they generate content, and does this influence affect users' compliance with copyright laws? These are pressing questions in today's internet age, and Regulating Content on Social Media answers them by analysing how the behaviours of social media users are regulated from a copyrig...
Co-creating Digital Public Services for an Ageing Society
This open book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the ...
Service Design Capabilities
This open book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have o...
Ecosystem-Based Management, Ecosystem Services and Aquatic Biodiversity
Aquatic ecosystems are rich in biodiversity and home to a diverse array of species and habitats, providing a wide variety of benefits to human beings. Many of these valuable ecosystems are at risk of being irreversibly damaged by human activities and pressures, including pollution, contamination, invasive species, overfishing and climate change. Su...
The Enterprise Path to Service Mesh Architectures
Planning to build a microservice-driven cloud native application or looking to modernize existing application services? Consider using a service mesh. A service mesh approach can help you create robust and scalable applications, but it also introduces new challenges. This updated report answers common questions regarding service mesh architectures ...
Designing Event-Driven Systems
Many forces affect software today: larger datasets, geographical disparities, complex company structures, and the growing need to be fast and nimble in the face of change. Proven approaches such as service-oriented and event-driven architectures are joined by newer techniques such as microservices, reactive architectures, DevOps, and stream process...
Promoting Active Citizenship
This book analyses the considerable variation in the shares of private provision for core services in education, health and social services, in the Scandinavian countries.The chapters compare countries, service areas, and the for-profit, non-profit and public sectors. Each focuses on different levels of change: the mix of welfare providers, nationa...
Goods and Services of Marine Bivalves
The aim of this book is to review and analyse the goods and services of bivalve shellfish. How they are defined, what determines the ecological functions that are the basis for the goods and services, what controversies in the use of goods and services exist, and what is needed for sustainable exploitation of bivalves from the perspective of the va...
Becoming a World-Class University
This book written by international experts in the field of educational innovation is a guide for universities to become world-class universities. It contributes to the current international intellectual debate on the future of higher education. It also tells the story of King Abdulaziz University in Jeddah (Saudi Arabia) and its effort to become a ...
Re-engineering the Uptake of ICT in Schools
This book reports on a novel and comprehensive approach to the uptake of ICT in Schools. It focuses on key questions, pedagogically sound ways of introducing ICT, new technical artifacts supporting the approach, the evaluation in a large-scale validator, and future work. While many innovations in Technology Enhanced Learning (TEL) have emerged over...
Bio-based Building Skin
This book provides a compendium of material properties, demonstrates several successful examples of bio-based materials' application in building facades, and offers ideas for new designs and novel solutions. It features a state-of-the-art review, addresses the latest trends in material selection, assembling systems, and innovative functions of...
Office 365
Written for the IT professional and business owner, this book provides the business and technical insight necessary to migrate your business to the cloud using Microsoft Office 365. This is a practical look at cloud migration and the use of different technologies to support that migration. Numerous examples of cloud migration with technical migrati...
Improving Psychiatric Care for Older People
This book tells the story of Barbara Robb and her pressure group, Aid for the Elderly in Government Institutions (AEGIS). In 1965, Barbara visited 73-year-old Amy Gibbs in a dilapidated and overcrowded National Health Service psychiatric hospital back-ward. She was so appalled by the low standards that she set out to make improvements. Barbara'...
DevOps for Digital Leaders
Learn to design, implement, measure, and improve DevOps programs that are tailored to your organization. This concise guide assists leaders who are accountable for the rapid development of high-quality software applications. In DevOps for Digital Leaders, deep collective experience on both sides of the dev - ops divide informs the global thought l...
Advancing Human Assessment
​This book describes the extensive contributions made toward the advancement of human assessment by scientists from one of the world's leading research institutions, Educational Testing Service. The book's four major sections detail research and development in measurement and statistics, education policy analysis and evaluation, scienti...
Building a Cashless Society
This free book tells the story of how Sweden is becoming a virtually cashless society. Its goal is to improve readers' understanding of what is driving this transition, and of the factors that are fostering and hampering it. In doing so, the book covers the role of central banks, political factors, needs for innovation, and the stakeholders in...
Migrating Big Data Analytics into the Cloud
Just how strong is the movement of big data analytics to the cloud? This report, based on a survey by O'Reilly data analyst John King, reveals that the desire among corporations to adopt big data-as-a-service is gaining momentum-and that many organizations with big data cloud experience are likely to expand their use. King's recent sur...
Cloud Native Applications
Cloud computing is a game changer. Being able to automate and constantly adjust infrastructure is one important reason to use cloud computing for your clients. And developing and operating systems that are able to recover from failure automatically has never been easier. Cloud providers offer you the needed infrastructure for a very reasonable pric...
Exploring Cloud Computing
Cloud Computing is enabling many trends in IT today: microservices, pay-as-you-go pricing, and serverless architectures, to name three. The biggest player in the market's Amazon, who offers the most mature cloud systems through their Amazon Web Services (AWS). Other companies are gaining traction as well: Google invests into their Google Cloud...

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